John Maxwell says the first quality of a relational leader is the ability to understand how people feel and think.  As we work with other people, we need to remember that all people, whether leaders or followers, have some things in common. People like to feel special, so sincerely compliment them.  People want a better tomorrow, so show them hope.  People desire direction, so help show them the way.  People get low emotionally, so they need  ...